Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us (KTM_RAU / Eberhard Rau, Wilhelm-Maybach-Str. 4, 72505 Krauchenwies, Germany,, Phone: +49 (0) 7576 - 9629380, Fax: +49 (0) 7576 - 9629381) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we have to repay all the payments that we have received from you, including delivery costs (except the additional costs arising from the fact that you have chosen a type of delivery other than the offered by us, cheapest standard supply) immediately and at the latest within fourteen days from the date on which the notification was received about your cancellation of this contract with us. For this repayment we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; In no case will you be charged for this repayment fees. We can withhold reimbursement until we have received the goods back, or until you have demonstrated that you have sent back the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not exist with contracts

  • for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery,
  • for the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Print version model withdrawal form

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

KTM_RAU / Eberhard Rau
Wilhelm-Maybach-Str. 4
72505 Krauchenwies
Fax: +49 (0)7576 - 9629381

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on (*):


Name of the consumer(s): 


Address of the consumer(s):

Signature of the consumer(s):


(*) Delete where not applicable.

Cancellation policy created with the Trusted Shops legal text module in cooperation with Wilde Beuger Solmecke lawyers.